Frequently Asked Questions
Frequently Asked Questions
- How can I register for the Online reservation system?
- How to get to my Personal area?
- What to do if you forgot your login/password?
- How can I pay?
- Types of payment
- How can I get financial documents (receipts)
- How to know that my payment is accepted?
- How can book a hotel room and other services?
- Do I need visa to come to Saint Petersburg? How can I obtain a visa?
- How can I cancel my participation?
- How can I cancel my hotel reservation?
- Where can I get more information and assistance?
How can I register in the Online reservation system?
For registration please click on the following link: "Online registration". Then, press the button "Registration" and fill in all the necessary online forms. Personal information that you'll provide at the process of the registration will be not given to the third person without your agreement and will be used only for efficient organization of your participation in the Symposium. A confirmation email with your login and password will be sent to you upon successful registration in order for you to be able to enter your "Personal area".
How do I get to my Personal area?
After receiving your confirmation email, please go back to the "Online registration". Then click on "Personal area" and fill in the login and password fields. In case you are still not able to log in or have any other questions, please do not hesitate to contact the manager by email csr2017@onlinereg.ru
What should I do if I forgot my login/password?
If your personal login/password is lost, please go back to the "Online registration" and enter the section "Login/password reminder". At the next page fill in the email that you provided during the registration. We will send your login/password to this email.
How can I pay?
All payments (registration fee, hotel accommodation, visa support, etc.) can be done separately or at once. To make payment, please use your login and password and enter the section "Orders and Payments".
PLEASE NOTE: you should make a booking in order to see this section.
Step 1: Go to the section "Orders and Payments". Choose the services that you want to pay for at the moment (tick the box next to the service)
Step 2: Select type of payment
Step 3: Fill in your credit card information or print a receipt (a bill). Then, pay the receipt.
Types of payment
- Payment via Credit card
- Payment by Bank transfer
- Internet payment
Payments can be made in three different ways:
How can I get financial documents (receipts, invoices)?
You can get the original financial documents at the Symposium desk. We can also send you the scanned documents by email.
How to know that my payment is accepted?
We will immediately send you the confirmation that your payment is accepted by email after we receive the payment.
How can I book a hotel room or other additional services?
Hotel accommodation, visa support and others can be ordered at your Personal area. You need to enter the appropriate section and make your choice.
Do I need visa to come to Kazan? How can I obtain a visa?
Many foreign citizens need a visa to enter Russian Federation. Monomax PCO provides participants with humanitarian and tourist visa support papers (invitation and hotel voucher). Monomax has a reference number with the Russian Ministry of Foreign Affairs. Visa support documents are issued based on personal information submitted by each participant during the registration in the Online registration system (“Visa Support" section). Monomax PCO provides visa support papers ONLY after receiving hotel accommodation payment or the hotel confirmation booked on your own!
You can find more information about obtaining a visa, requirements, prices at the “Visa support” page.
How can I cancel my participation?
The notification letter together with the request for reimbursement should be sent to Monomax PCO by e-mail csr2017@onlinereg.ru. All refunds are made within 2 weeks after the Symposium according to the Cancellation terms.
How can I cancel my hotel reservation?
If a participant would like to cancel his hotel reservation and/or other services booking, the notification letter together with the request for the reimbursement should be sent to the Rustour Service Agent by email: csr2017@onlinereg.ru. All refunds will be made within 2 weeks after the symposium has been finished according to the Cancellation terms.
Where can I get more information and assistance?
For more detailed information you may contact the Secretariat or the Organizing Committee. Please visit the page “Contacts” where the list of our personnel in charge including their positions and full contacts is available.